Fresh Flowers from Holland Everyday & Free Delivery

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Delivery

Where can you deliver to?

We can deliver to any address in the UK including Northern Ireland, Channel Islands, Isle of Man, Orkney, Shetland and all of Scottish highlands andIslands. We can deliver to PO boxes and BFPO addresses.
We are unable to deliver any item outside the UK, including Republic of Ireland.

How much does delivery cost?

All items include delivery in the price. All items are sent by first class Royal Mail or Special Delivery as standard.

Can you deliver same day?

We do not deliver same day.

Can I specify a time for delivery?

We are unable to specify a time for delivery unfortunately, most items are delivered in the morning but we have to allow up to 6pm. Items delivered by Special Delivery are sent on a pre 1pm service but we have to allow up to 4pm.

What if the recipient is out at the time of delivery?

If the recipient is not at home at the time of delivery then a card will be left with details of how the item can be collected or redelivered. The giftmay be left in a safe place or with a neighbour but this cannot be guaranteed.

How will my gift be delivered?

All items are sent in custom made boxes to protect them during transit. The flowers will be securely packed inside with the message card, flower food and care instructions.

How can I check they have been delivered?

We can track Special Delivery items from 1pm on the day of delivery. If you email us or call our customer service department they can track the order for you.

Ordering

Can I choose a delivery date?

Yes, you can order online for any date in advance. In the checkout you will reach a calendar of available delivery dates.

Can I order from overseas?

Yes, you can order online with most credit/debit cards from around the world. All payments will be in UK pounds sterling and converted to your own currency at a rate set by the bank that issued your card.

Do I have to create an account with you?

No, we have Checkout service where you can place an order without registering with us.

Has my order gone through?

If you order is successful you should receive an automated email. From Great Value Flowers to confirm the order details.

How do I cancel or amend my order?

Please contact us as soon as possible if you wish to cancel or amend an order. You cannot do this online unfortunately.

Payments

Which cards do you accept?

We can accept most credit/debit cards from around the world including Visa, MasterCard, Visa Electron, Delta, American Express, Visa purchasing, Solo, Switch/Maestro and JCB.

Can I pay with Amex?

Yes, unlike many other online florists we accept American Express cards.

I have a foreign card, Can I still order?

Yes, you can order online with most credit/debit cards from around the world. All payments will be in UK pounds sterling and converted to your own currency at a rate set by the bank that issued your card.

Is payment secure?

Yes, All payments are encrypted to the maximum strength supported by the user’s browser using 128bit SSL.

Message Card

Can I include a message?

Yes, all orders include a personal message card. This can be entered at the end of the checkout. Please remember to include your own name on the messageas this will not be automatically included.

Where will the message be located?

The message will be printed on a luxury folded card inside an envelope in the box with the flowers.

Will my message by anonymous?

The only information sent with the gift is the personal message card. We don't pass on any other details at all and don't send out an invoice or receipt, just the email confirmation. We are bound by the Data Protection Act not to reveal your personal details.

How long can my message be?

We do not have a limit on how long the message should be, if we are unable to fit this in the message card we will print it out onto a separate sheet and enclose it with the card in the envelope.

Contact Us

What is your phone number?

From the UK you can call us 0208 844 0882. From outside the UK dial +44 208 844 0882. Phone lines are open 09:00am to 3:30pm Monday to Friday .We are closed on bank holiday weekends. You can still order online 24 hours 7 days a week.

What is your email address?

You can send an email to customer services cs@bloomindelightful.co.uk

What is your fax number?

You can send us a fax on 020 8844 1006

What is your address?

You can write to us at
Bloomin Delightful
5 Maple Business Estate
Maple Way
Feltham
Middlesex
TW13 7AW

Customer Services

I would like to make a complaint

We take great care to ensure all flowers and gifts leave us in excellent condition. If you are in any way disappointed with our service please contact our customer services by telephone on 020 8844 0882 or email us at manager@bloomindelightful.co.uk
We aim to respond to all customer service enquiries within one working day and resolve all complaints within three working days.

Can I be removed from your mailing list?

If you wish to be removed from our postal mailing list, please email cs@bloomindelightful.co.uk
or call 020 8844 0882 with your full address as shown on the brochure you have received.
To be removed from our email mailing list please email cs@bloomindelightful.co.uk  with your request, including your email address or use the 'unsubscribe' option at the bottom of the email you have received.

Business Services

Do you offer business/corporate accounts?

Yes we do, we offer a variety of different services for businesses and other organizations.
For more information email cs@bloomindelightful.co.uk